intent.to.implement — The voices from people to policy

Something breaks at every handoff. In one week, you know exactly where and who knows what to do about it.

Whomever you want in the handoff chain calls an automated interviewer whenever they have 20 minutes: policy teams, program staff, operations, vendors, community & philanthropic partners, advocates, academics, clients & residents. No scheduling needed. A computer asks them the same questions. No PII involved. You get an emailed spreadsheet with three tabs within a week: handoff gaps named, workarounds surfaced, improvement ideas starting with no- and low-cost ones. A next steps worksheet helps to test and learn ideas quickly, with 30-, 60- and 90-day check-ins for accountability. The pilot cost should be less than your no-bid threshold, so no RFP is needed.

"Clients stopped coming in after the third required document. We kept hitting our processing targets."

County Eligibility Worker

This is what surfaces when people voice their experiences with a policy, program or process.

Summary

People interviewed across 15 roles from State, County and Tribal Governments, Nonprofits, Vendors and Clients/Residents

Handoff gaps in the implementation chain

Improvement ideas named across multiple roles, including no- or low-cost ones as well as workarounds currently being used, but not scaled

If your project team finds no new learnings or clear next steps to improve how a policy, program or process is designed or delivered, this service is free.

Here's how.

A policy or program expert calls

An automated interviewer asks what the policy, program or process intends, what is blocking it and what improvements people have tried or imagined. About 20 minutes, anytime works.

5 to 500 people invited

Anyone else touching the policy, program or process can also call when they want to share their blockers, workarounds and improvement ideas.

Emailed within a week

A spreadsheet arrives by email within a week. It's the evidence of the blockers and what callers want to do about them. Accountability comes by agreeing for the project team to meet with the executive sponsor at the first 30-day meeting for an update on improvements that Marc facilitates.

Private by design

No PII is requested. If accidentally shared by a caller it is not captured. Recordings deleted within a week. No audio or transcript is shared or used to train AI models. No caller information is sold or stored anywhere per third-party contracts.

A pilot can start below the no-bid threshold

No RFP required to begin for most state and local jurisdictions. Larger engagements are priced after the pilot.

No new software

No learning curve. No login. The spreadsheet has three clear tabs and opens in tools most government teams already use.

What the gap between policy intent and practice looks like from inside it.

The feedback loop breaks down

The people closest to what is broken do not have a clear path to flag it to those upstream. The gap widens with every handoff.

Metrics become the mission

Success gets measured by what is easy to count. The experiences of frontline teams, clients and residents go uncounted.

Traditional evaluation takes years

By the time findings arrive, the window to act has already closed.

Current data tracks what happened

It does not track why and what to do about it from the people closest to the problem.

Built by three people.

Marc spent over a decade inside a county human services agency and federal agencies as a cultural anthropologist, Ph.D., and service designer. His work became the methodology behind this service. Nikko is a data engineer and serial entrepreneur with over 20 years of experience building successful products, most recently with agentic AI. Curtis is a software engineer and expert in AI privacy and security who has spent the last 15 years helping businesses, as well as federal, state, and international agencies, with their gnarliest technical problems.